Skytrax’s global survey was conducted from August 2023 to March 2024 with participation from over 100 customer nationalities. Based on the results, winners were announced on 17 April 2024 at the World Airport Awards held at Passenger Terminal EXPO in Frankfurt.

The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey.

Operating since 1999, the World Airport Awards are independent and impartial, and were introduced to provide a customer satisfaction study that is truly global in scope and coverage. They are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports.

Located at Singapore Changi Airport with direct access to all airport terminals and Jewel – a tropical wonderland where nature meets retail, Crowne Plaza Changi Airport offers caters to modern travellers on business, transit or leisure.

The hotel features 575 thoughtfully-appointed guestrooms, including premier rooms with runway views and selected rooms with stunning vistas of Jewel. From extended stays to brief layovers or relaxing staycations, guests are kept productive, connected and restored.

The S$22 million asset enhancement initiative (AEI), which completed in January 2024, has breathed new life into the iconic hotel, reaffirming its status as the World’s Best Airport Hotel for the ninth consecutive year.

The hotel’s refreshed design unveils a host of new and noteworthy features, including 10 premier rooms, 2 suites, an all-day dining destination offering an authentic Italian culinary experience – Allora, an additional function room with state- of-the-art meeting facilities, a revamped Club Lounge and a revitalised Fitness Centre.

Following the completion of the hotel’s AEI in January 2024, Crowne Plaza Changi Airport now offers 12 new guest rooms, including 10 Premier Rooms and two Suites, designed for families and long-stay guests.

Located conveniently on the same level as the hotel’s tropical resort outdoor pool, guests are treated to breathtaking views of the iconic Changi Airport Control Tower and Jewel Changi Airport.

Inspired by the serene charm of Changi Beach, the AEI, designed by Park + Associates, evokes a tranquil oceanic atmosphere through meticulously crafted design elements. The room furnishings, featuring a blend of natural wood finishes, evoke a cosy ambiance, complemented by a curated palette of beachy and oceanic hues.

The curves on the blue headboard mimic the fluidity of waves, while light grey sofas and vibrant navy blue and yellow accents infuse a modern and welcoming feel.

Three of the new rooms offer direct pool access, inviting guests into a luxurious retreat amidst lush garden views and natural light filtering in from the floor-to-ceiling patio doors.

The two new premium pool access rooms (36 square metres) are equipped with spacious tables and built-in seating areas, thoughtfully crafted to cater not only to work requirements but also to seamlessly blend into the social or relaxation pursuits of the guests.

Each room boasts well- appointed bathrooms, ensuring guests are revitalised and prepared for the day ahead.

For those travelling with families and seeking more spacious accommodations, the suites (72 square metres) feature separate lounges with spacious workstations and entertainment spaces.

Each suite boasts walk-in wardrobes, personal audio systems, coffee machines, two smart TVs and luxurious ensuite bathrooms complete with bathtubs, separate standing showers, and vanity areas, ensuring a luxurious and comfortable experience for all guests.

The recently unveiled pool access suite is meticulously designed to provide an exceptional stay experience. With carefully selected amenities including a spacious walk-in wardrobe, expansive living and dining areas, a convenient kitchenette with an induction stove, a washing machine and a stylish bathroom, it caters to every need.

The generously sized bathroom, complete with a bathtub, separate standing shower and a vanity area, makes the suite ideal for families and long-stay guests.

Crowne Plaza Changi Airport offers versatile meeting spaces tailored to accommodate various needs, whether for corporate events, social gatherings, or intimate weddings.

With seven meeting facilities ranging from 47 to 367 square metres, the hotel’s meeting rooms, inspired by the rainforest and named after local trees, exude natural charm.

The newly introduced multi-function room – Camellia, spanning 284 square metres and equipped with LED TV screens, is ideal for hybrid working environments, seamlessly integrating virtual participants. The nature-inspired design not only enhances the aesthetic appeal of the spaces but also fosters a refreshing and inspiring ambiance, conducive to productivity and creativity.

With dedicated support from a talented team of meeting and event experts, guests can rest assured that every detail of their event is meticulously taken care of, ensuring every event is memorable and rewarding.

Crowne Plaza Changi Airport ensures that leisure activities abound for all guests with its array of amenities, including the all-day dining restaurant, club lounge, and 24-hour fitness centre.

The all-day dining restaurant, Allora Ristorante and Bar, located at Level 1 boasts a seating capacity of 264 with various spaces such as the chic dining room, vibrant lobby lounge, inviting alfresco area, and stylish bar, Allora provides a welcoming environment for all.

Helmed by Executive Chef Stefano Sanna, renowned for his ability to craft dishes that tell a story, Allora presents the authentic taste of Italy. The menu showcases fresh flavours, spices, and ingredients that define Italian cuisine, with each dish meticulously crafted using techniques perfected over a decade and infused with a touch of love.

From handcrafted pizzas to artisanal pastas and enticing antipasti, Allora caters to enthusiasts of Italian cuisine. In addition to the timeless classics of cocktails, wine, and beer, Allora has introduced a collection of signature cocktails that are exclusively theirs.

The Club Lounge, characterised by its cosy and contemporary ambiance, features modernised meeting spaces adorned with an array of art pieces and tasteful decorations. Catering to the needs of bleisure travellers, the club lounge offers everything required for a productive business stay.

For more information and reservation details, visit crowneplaza.com/changiairport.